Sharp Electronics Corporation

  • Facilities Management Customer Site Representative

    Job Location US-IN-Indianapolis
    Posted Date 3 weeks ago(9/27/2018 10:09 AM)
    Job ID
    2015-2967
    Category
    Customer Service
  • Overview

    The Function of the Facilities Management (FM) Customer Site Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location.

    Responsibilities

    Running print and copy jobs for users

    • Keeping track of resources used per job – ordering supplies needed to complete project via Office Services.
    • Ordering supplies to replenish ones used from Office Supplies/notify supplies used
    • Maintaining supplies for re-occurring projects
    • Keeping proper inventory of all supplies necessary for equipment use
    • Facilitating print-shop requests (i.e. binding, laminating)
    • Packaging and delivery of completed jobs to customers

    Checking equipment daily

    • Checking and changing toners on all printers on the maintenance contract
    • Ordering toners for faxes and changing as needed.
    • Loading paper, checking toner, cleaning machines (if dirty)
    • Filling out logs for all Sharp machines in service at location
    • Reporting any service related issues to Service Department
    • Ordering supplies of Sharp and HP printers
    • Reporting network connectivity issues to IT Department

    Customer Service

    • Completing weekly report and submitting to Office Services supervisor for all completed projects
    • Supporting client mailroom as needed
    • Placing service calls when necessary
    • Fielding problem calls from users
    • Maintaining availability to assist users with any printing issues

    Qualifications

    • Previous experience working with copiers and postage machines a plus
    • Excellent communication, interpersonal and organizational skills.
    • Proven ability to work independently, remotely and with minimal supervision
    • Strong problem solving skills
    • Ability to prioritize projects and maintain flexibility to shift priorities as necessary
    • Must possess basic mathematical skills especially arithmetic
    • Ability to walk, stoop, bend, and lift 50 pounds

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran.

     

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