Sharp Electronics Corporation

Facilities Management Customer Site Representative

US-IN-Indianapolis
4 months ago
Job ID
2015-2967
Category
Customer Service

Overview

The Function of the Facilities Management (FM) Customer Site Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location.

Responsibilities

Running print and copy jobs for users

  • Keeping track of resources used per job – ordering supplies needed to complete project via Office Services.
  • Ordering supplies to replenish ones used from Office Supplies/notify supplies used
  • Maintaining supplies for re-occurring projects
  • Keeping proper inventory of all supplies necessary for equipment use
  • Facilitating print-shop requests (i.e. binding, laminating)
  • Packaging and delivery of completed jobs to customers

Checking equipment daily

  • Checking and changing toners on all printers on the maintenance contract
  • Ordering toners for faxes and changing as needed.
  • Loading paper, checking toner, cleaning machines (if dirty)
  • Filling out logs for all Sharp machines in service at location
  • Reporting any service related issues to Service Department
  • Ordering supplies of Sharp and HP printers
  • Reporting network connectivity issues to IT Department

Customer Service

  • Completing weekly report and submitting to Office Services supervisor for all completed projects
  • Supporting client mailroom as needed
  • Placing service calls when necessary
  • Fielding problem calls from users
  • Maintaining availability to assist users with any printing issues

Qualifications

  • Previous experience working with copiers and postage machines a plus
  • Excellent communication, interpersonal and organizational skills.
  • Proven ability to work independently, remotely and with minimal supervision
  • Strong problem solving skills
  • Ability to prioritize projects and maintain flexibility to shift priorities as necessary
  • Must possess basic mathematical skills especially arithmetic
  • Ability to walk, stoop, bend, and lift 50 pounds

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran.

 

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