Sharp Electronics Corporation

Associate Virtual CIO (vCIO)

US-CA-Santee
2 months ago
Job ID
2017-3936
Category
Sales

Overview

The role of the Associate vCIO is to support pre-sales and support the post-sales relationship and technology roadmap for MNS accounts. This includes participating in sales calls, conducting network discoveries, directing customer on-boarding, compiling and leading scheduled technology reviews, and providing technical support.

Responsibilities

  • Support and be involved in the initial sales process. Duties include describing the
  • components of the Maturity Model and Technology Roadmap as well as performing
  • Network Discoveries
  • Assistance in outlining the initial environment and products/services components.
  • Manage initial client on-boarding.
  • Compiling and leading scheduled technology reviews with program clients.
  • Perform and/or support on-site technical support as needed.
  • Develop, maintain and perform administrative duties as needed.
  • Continually advise clients on technology trends and opportunities within their environments
  • Facilitate meetings and strategic planning sessions with clients
  • Ongoing client satisfaction, retention, and account expansion for MNS accounts.
  • Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor.
  • Coach and mentor MNS/Professional Services team members and contractors, and influence them to take positive action and accountability for their assigned work as directed by the vCIO and Management.
  • Build, develop, and grow any business relationships vital to the success of the team and the MNS offering.
  • Develop best practices and tools for the team and the accounts the team supports.
  • 50% - On-Site Support: Perform troubleshooting and resolution of network faults. Network
  • documentation and diagnostics.
  • 10% - Quarterly Reviews/IT Planning: Present quarterly review and technology plan documents
  • to clients describing services provided by Help Desk as well as presentation of network
  • condition. Assist customer in planning for IT direction.
  • 25% - Pre-Sales Technical support: Analyze and review technology environments for
  • prospective customers in order to determine opportunities for improvement.
  • 5% - Small to medium projects to upgrade network systems and technology plan.
  • 10% - Administration, paperwork, research

Qualifications

  • 5+ Years MFP/Printer/IT Service Industry experience required
  • Highly detail oriented with exceptional organizational skills.
  • Experience assisting in delivery and creation of professional sales presentations.
  • Experience team selling to local commercial accounts in territory
  • Excellent communication and presentation skills.
  • Microsoft CNA Certification
  • CompTIA A+ and Net+ Certification

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

 

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