Sharp Electronics Corporation

Customer Service Support Representative

US-VA-Falls Church
1 month ago
Job ID
2017-3965
Category
Customer Service

Overview

The role of the Customer Service Support Representative is to provide customer support for a wide variety of customer related issues including assistance with billing, order processing, updating order status and other assorted customer inquiries. 

Responsibilities

  • Assisting SBS customers with product related questions and concerns
  • Responsible for the timely and accurate processing of orders
  • Responsible for the timely and accurate processing of post sales transactions including supply orders, service calls and contracts (maintenance agreements).
  • Responsible for customer service support issues including billing, order status and customer inquiries. 
  • Responsible for assisting with accounts receivable resolution.
  • Assisting with ensuring accuracy of leasing documents and timely funding of lease transactions.

Qualifications

  • 1-3 years experience in a customer service, billing or order processing role
  • Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
  • Exceptional oral (especially telephonic) and written communication skills
  • Excellent customer service skills including an ability to follow-up to ensure closure of issues
  • Excellent reading and math skills

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

 

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