Sharp Electronics Corporation

Solutions Engineer

US-NC-Charlotte
3 weeks ago
Job ID
2017-4110
Category
Sales

Overview

The role of the Solutions Engineer (vCIO) is to support in pre-sales and to own the post-sales relationship and technology roadmap for MNS accounts. This includes participating in sales calls, conducting network discoveries, directing customer on-boarding, compiling and leading scheduled technology reviews, and occasionally providing technical support.

Responsibilities

  • Support and be involved in the initial sales process. Duties include describing the components of the Maturity Model and Technology Roadmap as well as performing Network Discoveries.
  • Assistance in outlining the initial environment and products/services components.
  • Manage initial client on-boarding.
  • Compiling and leading scheduled technology reviews with program clients.
  • Perform and/or support on-site technical support as needed.
  • Develop, maintain and perform administrative duties as needed.
  • Continually advise clients on technology trends and opportunities within their environments.
  • Facilitate meetings and strategic planning sessions with clients.
  • Ongoing client satisfaction, retention, and account expansion for MNS accounts.
  • Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor.
  • Coach, mentor, motivate and supervise MNS/Professional Services team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow any business relationships vital to the success of the team and the MNS offering.
  • Develop best practices and tools for the team and the accounts the team supports. 
  • 10% - On-Site Support: Perform troubleshooting and resolution of network faults. Network documentation and diagnostics.
  • 50% - Quarterly Reviews/IT Planning: Present quarterly review and technology plan documents to clients describing services provided by Help Desk as well as presentation of network
    condition. Assist customer in planning for IT direction.
  • 25% - Pre-Sales Technical support: Analyze and review technology environments for prospective customers in order to determine opportunities for improvement.
  • 5% - Small to medium projects to upgrade network systems and technology plan.
  • 10% - Administration, paperwork, research

 

Qualifications

  • College degree preferred or 2-4 years equivalent experience in the graphics, production print market or related field in a sales organization or similar capacity.
  • 3+ Years Industry experience required
  • 5+ years  general sales experience
  • 1-3 years experience selling IT Outsourcing
  • Experience selling Saas cloud bases solutions
  • Highly detail oriented with exceptional organizational skills.
  • Experience creating and assisting in delivery of professional sales presentations.
  • Experience selling to local commercial accounts in territory
  • Excellent communication and presentation skills.

 

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

 

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