Sharp Electronics Corporation

Field Service Representative 2

US-NC-Hickory
3 weeks ago
Job ID
2017-4114
Category
Service

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative 2 is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

  • Independently services and maintains a full territory in the installation, maintenance and repair of Sharp equipment with minimal supervision.
  • Resolves at least 85% of service calls upon completion of training and territory assignment.
  • Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
  • Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
  • Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level.
  • Maintains parts inventory and achieves exemplary levels of inventory control and usages.
  • Completes all required administrative functions in an accurate and timely manner.
  • Cooperates with fellow workers and management to achieve Branch service goals.
  • Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
  • Performs other duties as prescribed by the Branch Field Service Manager.

Qualifications

  • 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
  • High School Diploma or equivalent mandatory.
  • Technical vocational schooling preferred (electronics or electro-mechanical)
  • Must possess Net+ certification.
  • Must possess strong communication skills, excellent customer service skills and mechanical aptitude.
  • Must successfully complete Sharp equipment pre-testing and training.
  • Knowledge of Windows and Microsoft Office software products preferred.

PHYSICAL DEMANDS:

  • Must be able to travel locally on a daily basis to various customer sites.
  • Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
  • Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
  • Exposure to live electrical circuits.
  • Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
  • Able to work in confined spaces.
  • Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

 

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

 

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