Sharp Electronics Corporation

  • Customer Service Support Representative

    Job Location US-CA-Pleasanton
    Posted Date 5 months ago(1/9/2018 10:34 AM)
    Job ID
    2018-4201
    Category
    Customer Service
  • Overview

    The role of the Customer Service Support Representative is to provide customer support for a wide variety of customer related issues including assistance with billing, order processing, updating order status and other assorted customer inquiries. 

    Responsibilities

    • Assisting SBS customers with product related questions and concerns
    • Responsible for the timely and accurate processing of orders
    • Responsible for the timely and accurate processing of post sales transactions including supply orders, service calls and contracts (maintenance agreements).
    • Responsible for customer service support issues including billing, order status and customer inquiries. 
    • Responsible for assisting with accounts receivable resolution.
    • Assisting with ensuring accuracy of leasing documents and timely funding of lease transactions.

    Qualifications

    • 1-3 years experience in a customer service, billing or order processing role
    • Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
    • Exceptional oral (especially telephonic) and written communication skills
    • Excellent customer service skills including an ability to follow-up to ensure closure of issues
    • Excellent reading and math skills

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

     

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