Sharp Electronics Corporation

  • Salesforce Administrator

    Job Location US-NJ-Montvale
    Posted Date 7 days ago(5/14/2018 3:39 PM)
    Job ID
    2018-4366
    Category
    Operations
  • Overview

    ** This position can sit in any SBS Branch office location. **

     

    The Salesforce Administrator (SFA) will work as part of the HQ Operations and Sales team to ensure that SBS is maximizing efficiency and capitalizing on the full features of the salesforce automation platform.  The SFA will interface directly with internal stakeholders to understand business needs in order to administer and enhance the system accordingly.  This person will serve as a second tier for support to local branch administrators and participate in promoting adoption, providing training and having direct ownership for data cleansing.  Additionally, the SFA will perform basic updates, such as add/delete users and testing new functionality within the CRM/CPQ environment.

     

     

    Responsibilities

    • Proactively seek out and identify needed system changes
    • Proactively gather feedback from users
    • Communicate systems changes to the users in advance so they
    • Understand the change and how to use it prior to implementation
    • Manage new releases of Salesforce and Steelebrick (CPQ)
    • Create and maintain fields, views, reports, dashboards, campaigns and other objects and functions
    • Create custom Dashboards and Reports
    • Provide support functions as needed
    • Provide sales and financial data to company leadership
    • Assist the field with the mapping of salesforce hierarchy and sales territories
    • Reassign accounts, contacts, and opportunities in response to personnel changes
    • Grant/remove and maintain user licenses
    • Design, Create and maintain user roles, profiles and hierarchies
    • Create and administer training to new users AND new branch administrators
    • Assist with migration from legacy CRM systems to Salesforce (for new acquisitions)
    • Monitor neglected leads, opportunities, accounts and contacts as appropriate
    • Import data as needed
    • Manage duplicate records

    Qualifications

    • 3 to 5 years of Salesforce administration experience
    • 1 to 2 years of CPQ administration experience
    • Strong reporting background using standard reporting tools included within Salesforce
    • Ability to work independently, as well as part of a team
    • Strong analytical skills within Microsoft Excel
    • Must also possess a strong understanding of B2B selling to include territory management.  
    • Must have solid salesforce.com & CPQ skills.

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

     

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