Sharp Electronics Corporation

  • Facilities Management/Scanning Representative

    Job Location US-IN-Indianapolis
    Posted Date 2 months ago(5/14/2018 1:25 PM)
    Job ID
    2018-4384
    Category
    Customer Service
  • Overview

    The Function of the Facilities Management/Scanning Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location. 

    Responsibilities

    SPECIFIC DUTIES WILL INCLUDE:

    Running print and copy jobs for users:

    •  Keeping track of resources used per job – ordering supplies needed to complete project via Office Services.
    • Ordering supplies to replenish ones used from Office Supplies/notify supplies used
    • Maintaining supplies for re-occurring projects
    • Keeping proper inventory of all supplies necessary for equipment use
    • Facilitating print-shop requests (i.e. binding, laminating)
    • Packaging and delivery of completed jobs to customers

    Scanning and  Indexing duties:

    • Prepare and scan customer documents into a digital repository for later indexing using Sharp Electronics Scanning equipment
    • Index the scanned documents according to specified fields. I.e. Name, age, etc.
    • Maintain cleanliness and order in the scanning areas
    • Maintain scanning center procedure manual

    Checking equipment daily:

    • Checking and changing toners on all printers on the maintenance contract
    • Ordering toners for faxes and changing as needed.
    • Loading paper, checking toner, cleaning machines (if dirty)
    • Filling out logs for all Sharp machines in service at location
    • Reporting any service related issues to Service Department
    • Ordering supplies of Sharp and HP printers
    • Reporting network connectivity issues to IT Department

    Customer Service:

    • Completing weekly report and submitting to Office Services supervisor for all completed projects
    • Supporting client mailroom as needed
    • Placing service calls when necessary
    • Fielding problem calls from users
    • Maintaining availability to assist users with any printing issues
    • May provide initial baseline training to new customers and additional user training as required

    Qualifications

    • Previous experience working with copiers and postage machines a plus
    • Previous experience in data processing and/or high volume scanning operations
    • Excellent communication, interpersonal and organizational skills.
    • Proven ability to work independently, remotely and with minimal supervision
    • Strong problem solving skills
    • Ability to prioritize projects and maintain flexibility to shift priorities as necessary
    • Must possess basic mathematical skills especially arithmetic
    • Ability to walk, stoop, bend, and lift 50 pounds
    • Position may call for travel between multiple facilities within the scope of a branch’s territory

     

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

     

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