Sharp Electronics Corporation

  • Sr. Operations Leader

    Job Location US-GA-Alpharetta
    Posted Date 1 month ago(6/6/2018 3:17 PM)
    Job ID
    2018-4388
    Category
    Operations
  • Overview

    This position oversees the entirety of the Sales Coordination, Contract Administration and Billing functions within a large SBS branch. The position is responsible for ensuring the timely and accurate processing of all branch sales order requests and contracts and while ensuring orders and contracts are processed in compliance with all Sharp Electronics policies and procedures. The position is responsible for hiring, mentoring and developing a team of sales coordinators and will work closely with other senior members of the administration staff as well as sales and service leaders.

    Responsibilities

    • Oversee the functions of the sales administration department
    • Submit and review credit applications for pre-approval of all deals, including “cash” deals
    • Obtain buy-out and trade-up quotes as needed
    • Coordinate new customer file setup and existing customer profile maintenance with Master Data
    • Ensure completeness and accuracy of order documents including leasing requirements and maintenance contract
    • Review commission statements for accuracy
    • Enter orders and maintenance contracts in SAP and CRM while ensuring the proper recognition of revenue in accordance with Company policy and GAAP
    • Coordinate out-of-territory deliveries and ongoing service with proper dealers
    • Acts as liaison with Corporate National Accounts as orders warrant
    • Tracking and timely reporting of order status as per Sales Potential (ZOFT) report from entry to final invoicing
    • Coordinate with leasing companies to ensure timely funding of lease transactions
    • Responsible for ensuring complete and timely scanning of all customer documents.
    • Oversight of timely receipt of return authorizations for lease returns
    • Lease Portfolio Management and Reporting
    • Coordinate with Customer Service Reps regarding issues related to billing, customer inquiries as well as assisting RMS with Accounts Receivable issue resolution
    • Provide administrative and system support for assigned sales representatives
    • Assist with administrative and operational functions and projects as requested by management
    • Display proven proficiency in SAP and CRM
    • Provide mentoring and additional training and development to other Sales Coordinators
    • Other duties as assigned

    Qualifications

    • 5-7 years’ experience management experience in a high volume sales environment or related field
    • 10+ years’ experience with various roles in a sales organization or similar capacity in an administrative financing role
    • 1-2 years’ experience with SAP preferred
    • Display proficiency in all aspects of Sales Administrator Level 1
    • Highly detail oriented with exceptional organizational skills
    • Proficiency in Microsoft Office, with an emphasis on Excel
    • Superb written and oral communications skills
    • College degree preferred

    Sharp Electronics Corporation is proud to be an equal opportunity employer: minority/female/disability/veteran.

    #LI-SD1

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