Sharp Electronics Corporation

  • Associate Document Solutions Support Specialist -Northwestern Territory

    Job Location US-CA-Los Angeles
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-4424
    Category
    Service
  • Overview

    Candidates can live in a major metropolitan area of one of the following states: WA, OR, MT, ID, WY, CA, NV, UT CO, NM or AZ

     

    Under the direction of the Director, Service and Support, the and Document Solutions Specialist (DSS) team the Associate Document Solutions Support Specialist is responsible to aid in the development and support Sharp’s service partners, within an assigned geographic area. Also responsible to monitor, investigate and provide in-depth reporting on the field performance of all assigned products. This position would be a developmental position to the DSS position.

    Responsibilities

    • Use advanced troubleshooting tools & techniques to resolve or escalate customer issues for business partners. Perform root cause analysis using critical thinking skills and troubleshooting methodologies.
    • In conjunction with the Director, Service and support and the Document Solutions Support Specialists, a critical part of the DSS’s function is to compile, edit, and gather accurate data and information pertinent to monthly technical reports, assuring they are legible and delivered on time.
    • Manage assigned territory, assisting Sharp’s service business partners to achieve satisfactory performance. Ensures partners are fully supported in all technical and procedural areas and that partners are satisfied with Sharp’s service and support.
    • Co-ordinate efforts with zone representatives to ensure emergency visits are performed in a timely manner. Investigate and provide detailed reports which include surveying service partners, research databases, perform on-site visits, obtain samples, and research potential solutions. Report pertinent data to management, and internal SIICA departments.
    • Utilize experience to assist & develop other Zone personnel, which includes accompanying personnel on routine dealer visits and providing “second tier” support as required. Support Quality Assurance to set up product monitoring programs.
    • As required, assist formal & informal service training classes to ensure the technical competency of service partner personnel.
    • May be required to provide Technical Hotline, phone, fax and e-mail support to service partners, as required.
    • Work closely with Sales to develop new and existing dealers in assuring they are technically proficient on hardware and software products they have been trained on to maximize the potential for additional sales. Also, to assure that the service partner can support the products they sell.
    • Provide support at Business & Trade Shows, internal Sharp sales meetings, and external road shows when required.
    • Is empowered to make on the spot decisions based on the situation at hand to maximize customer satisfaction, within acceptable corporate guidelines.
    • Perform other duties as directed by management.

    Qualifications

    • Associates Degree in appropriate technical subject or equivalent certification and/or business experience highly desirable.
    • Industry recognized Security + & Net+ certifications are highly desirable but not mandatory
    • Must possess excellent verbal and written communication skills.
    • Excellent computer skills in a Microsoft Windows environment including Excel, Word, and PowerPoint skills. Working knowledge of Apple OS and the Adobe suite products.
    • Minimum of five years technical industry experience is highly desirable.
    • Must possess a high desire to accept a leadership role.
    • Up to 100% travel (average is 75% of all working days per year).

    Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

     

    No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

     

    All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please.

     

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