Sharp Electronics Corporation

  • Systems Engineer

    Job Location US-NC-Charlotte
    Posted Date 3 weeks ago(2/1/2019 12:49 PM)
    Job ID
  • Overview

    The role of the Associate vCIO is to support pre-sales and support the post-sales relationship and technology roadmap for MNS accounts. This includes participating in sales calls, conducting network discoveries, directing customer on-boarding, compiling and leading scheduled technology reviews, and providing technical support.


    • Support and be involved in the initial sales process. Duties include describing the
    • components of the Maturity Model and Technology Roadmap as well as performing
    • Network Discoveries
    • Assistance in outlining the initial environment and products/services components.
    • Manage initial client on-boarding.
    • Compiling and leading scheduled technology reviews with program clients.
    • Perform and/or support on-site technical support as needed.
    • Develop, maintain and perform administrative duties as needed.
    • Continually advise clients on technology trends and opportunities within their environments
    • Facilitate meetings and strategic planning sessions with clients
    • Ongoing client satisfaction, retention, and account expansion for MNS accounts.
    • Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor.
    • Coach and mentor MNS/Professional Services team members and contractors, and influence them to take positive action and accountability for their assigned work as directed by the vCIO and Management.
    • Build, develop, and grow any business relationships vital to the success of the team and the MNS offering.
    • Develop best practices and tools for the team and the accounts the team supports.
    • 50% - On-Site Support: Perform troubleshooting and resolution of network faults. Network
    • documentation and diagnostics.
    • 10% - Quarterly Reviews/IT Planning: Present quarterly review and technology plan documents
    • to clients describing services provided by Help Desk as well as presentation of network
    • condition. Assist customer in planning for IT direction.
    • 25% - Pre-Sales Technical support: Analyze and review technology environments for
    • prospective customers in order to determine opportunities for improvement.
    • 5% - Small to medium projects to upgrade network systems and technology plan.
    • 10% - Administration, paperwork, research


    • 5+ Years MFP/Printer/IT Service Industry experience required
    • Highly detail oriented with exceptional organizational skills.
    • Experience assisting in delivery and creation of professional sales presentations.
    • Experience team selling to local commercial accounts in territory
    • Excellent communication and presentation skills.
    • Microsoft CNA Certification
    • CompTIA A+ and Net+ Certification

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran





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