Sharp Electronics Corporation

  • Associate Customer Service Support Representative

    Job Location US-CA-Santee
    Posted Date 1 week ago(11/6/2018 4:20 PM)
    Job ID
    2018-4713
    Category
    Customer Service
  • Overview

    The Associate Customer Service Representative is an entry level position, responsible for receiving and recording service calls and supply orders from customers. The Associate CSR Assists with a wide variety of customer related issues including billing, supply order processing, service related calls; updating order status and other assorted customer inquiries.

    Responsibilities

    • Assisting SBS customers with product related questions and concerns
    • Responsible for the timely and accurate processing of Supply orders and Service calls issues
    • Responsible for customer service support issues including billing, order status and customer inquiries
    • Applies basic query skills to determine reason for call
    • Responsible for obtaining and entering meter reads
    • Responsible for checking other databases (i.e. MICAS) and reporting changes or updates needed in the system to meet customer needs. Assist customers with setting up on MICAS (automate meters and auto replenishment toner)
    • Log and return all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolve to the customer’s satisfaction
    • Thorough understanding of the system data and various screens to accurately respond to customer inquiries
    • Other duties assigned

    Qualifications

    • 1-3 years of experience in a customer service environment; call center support experience preferred
    • Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
    • Exceptional verbal (especially telephonic) and written communication skills
    • Excellent customer service skills including a customer focused attitude
    • Excellent reading comprehension and mathematical skills
    • Excellent organizational skills and effective time management skills, since the customer service environment requires one to operate in a multi-tasking, organized, team oriented and fast paced environment
    • Highly detail oriented with excellent organizational skills
    • Possess the ability to be self-starting, and understand the need for achievement of tasks in pursuit of goal satisfaction
    • Ability to prioritize job responsibilities in a dynamic fast paced environment is extremely important

     

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

     

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