Sharp Electronics Corporation

  • Customer Service Support Representative

    Job Location US-NC-High Point | US-NC-Hickory | US-NC-Charlotte
    Posted Date 1 month ago(7/15/2019 10:48 AM)
    Job ID
    2019-5184
    Category
    Customer Service
  • Overview

    The Customer Service representative (CSR) will be able to perform all of the duties of an Associate CSR, while in addition providing customer support for a wide variety of customer related issues to include assistance with billing questions and demonstrating a comprehensive knowledge of contracts overall and other assorted customer inquiries to achieve total customer satisfaction.

    Responsibilities

    • Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction
    • Responsible for the accurate and timley processing of supply orders ensuring compatibility with customers' equipment
    • Field customer inquiries and resolve issues including supply pricing, order status and delivery; take action to solve problems
    • Works closely with operations departments and levels of management escalating problems and concerns
    • Follows up with customer and/or technician on service related calls, ensures customer satisfaction, and resolution of equipment issues
    • Thorough understanding of the system to produce necessary reports and other customer usage information on an as needed basis
    • Interfaces daily with other customer service support personnel as well as field technicians to effectively perform customer service related duties and responsibilities
    • Performs general customer service related work in support of organizational goals and objectives and tactical operations
    • Review and mailing of invoices
    • Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate be able to identify Sales opportunities and generate Sales lead with customers in an effort to increase sales and marketing potential within the branch.
    • Other duties assigned

    Qualifications

    • 2-5 years of experience in a customer service environment; call center support experience preferred.
    • Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
    • Exceptional verbal (especially telephonic) and written communication skills
    • Excellent customer service skills including a customer focused attitude
    • Excellent reading comprehension and mathematical skills
    • Excellent organizational skills; effective time management skills which must include attention to detail
    • Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction
    • Ability to prioritize job responsibilities in a dynamic fast paced environment

     

     

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

     

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