Sharp Electronics Corporation

Customer Service Support Representative

Job Location US-GA-Alpharetta
Posted Date 1 month ago(6/21/2021 4:29 PM)
Job ID
2021-6479
Category
Customer Service

Overview

The Customer Service representative (CSR) will be able to perform all of the duties of an Associate CSR, while in addition providing customer support for a wide variety of customer related issues; to include assistance with billing questions and demonstrating a comprehensive knowledge of customer service and other assorted customer inquiries to achieve total customer satisfaction.

Responsibilities

  • Responsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications.
  • Supports SBS customers with product-related questions and concerns
  • Responsible for customer service support issues including billing, order status and customer inquiries 
  • Applies general query skills to determine reason for call in order to route the problem to the appropriate party
  • Learns intermediate knowledge of the current ERP system for processing of phone and email requests
  • Daily interaction with various industry specific software
  • Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction
  • Logs and returns all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolution to reach customer satisfaction
  • Works closely with all departments within the operations department and levels of management escalating problems and concerns when necassary
  • Performs general customer service-related work in support of organizational goals and objectives and tactical operations
  • Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, be able to identify sales opportunities and generate sales leads with customers in an effort to increase sales and marketing potential within the branch.
  • Other duties assigned

Qualifications

  • High School Diploma or equivalent required
  • 2-5 years of experience in a customer service environment; call center support experience preferred.
  • Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
  • Exceptional verbal (especially telephonic) and written communication skills
  • Excellent customer service skills including a customer focused attitude
  • Excellent reading comprehension and mathematical skills
  • Excellent organizational skills; effective time management skills which must include attention to detail
  • Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction
  • Ability to prioritize job responsibilities in a dynamic fast paced environment
  • Proficient data entry skills

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

 

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