IT Engineer - Managed IT Services (MITS)

Job Location US-GA-Alpharetta
Posted Date 3 months ago(9/21/2022 9:29 AM)
Job ID
2022-7188
Category
Information Technology

Overview

Reporting directly to the Regional Technical Resource Manager, the MITS Engineer will be responsible for supporting multiple small to mid-sized clients with their project labor and managed network service needs across multiple markets. The Engineer will have direct interaction with clients on a day-to-day basis performing managed service tasks and engineer project-based work.

Responsibilities

  • Install, configure, and troubleshoot complex workstation installations.
  • Onboard/offboard servers and workstations for managed IT service offerings.
  • Install, configure, and troubleshoot complex server installations.
  • Ability to draft basic project Statement of Work (SoW), work with Sales professionals to update the SoW based on customer feedback and execute the projects.
  • Ability to execute projects based on detailed SoW documentation provided by others.
  • Ability to install, configure, and troubleshoot basic networks.
  • Comfortable working with 3rd party vendors to: provide a complete solution; troubleshoot complex vendor-specific problems; or to coordinate migrations.
  • Obtain and maintain IT certifications required by company.
  • Good organization, time management and prioritization skills.
  • Create and maintain client documentation to ensure efficiency and consistency.
  • Interact with clients, internal staff, consultants, and vendors.
  • Enter time sheets daily for all work performed.
  • Participate as team member on larger projects.
  • Perform other duties or special projects as assigned.

Qualifications

 

  • Degree in Information Technology, Computer Science, or related field a plus.
  • Minimum 3 year of hands-on technical experience managing/supporting multi-server Microsoft environments.
  • Hands-on virtualization (Hyper-V and/or VMWare) experience a plus.
  • Experience deploying, configuring, and troubleshooting network firewalls and switches a plus.
  • Must be a Microsoft Certified Systems Engineer or be willing to acquire certification as part of the employment agreement.
  • Certification in Network technologies through a major vendor a strong plus.
  • Certification in a Cyber Security architecture through a major security organization a strong plus.
  • Experience deploying, managing, and troubleshooting Microsoft Azure and Office 365 technologies preferred.
  • Managed Service Provider and/or Managed Security Service Provider experience a plus.
  • Network-based Storage Technology (SAN) experience a plus.
  • Server, security, or network certifications a plus.
  • Excellent verbal and written communication skills, detailed oriented, ability to track and thoroughly communicate on multiple ongoing projects for multiple clients.
  • Must be self-motivated and able to work independently as well as participate as part of a group managing other resources on larger projects.
  • Must be able to manage multiple projects and meet deadlines in a fast-paced environment.
  • Candidate must be comfortable actively communicating with all levels within an organization. 75% local-day travel / 20% remote work / 5% overnight travel.
  • Valid driver’s license.
  • Must be able to provide own reliable transportation.

 

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

 

No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

 

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please.

 

 

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