Product Technical Writer

Job Location US-TN-Memphis
Posted Date 2 weeks ago(6/5/2024 4:14 PM)
Job ID
2024-8083
Category
Product Planning

Overview

Responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, or instructions. Assist in developing user experience concepts for controls and IoT specifications through collection, analysis, and synthesis of data guided by the special requirements between the consumer and product functionality.

 

Manage product support literature, printed materials, and control software.  Initiate and track development schedules to meet customer/project goals.  Responsible for assigned projects, coordinating tasks with other departments, and maintaining schedules to ensure completion

 

 

 

 

Responsibilities

  • Create user documentation for a variety of material, including how-to guides and instruction manuals. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Write easy-to-understand user interface text, online help and IoT/APP guides. Create tutorials to help end-users use a variety of applications.
  • Analyze existing and potential product content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture for product control logic systems including communication displays, cooking constants and cooking software.
  • Participate in creating and enhancing digital interfaces for apps, and software programs to make the experience more effortless and enjoyable for consumers. Boost customer satisfaction and build brand loyalty. This includes everything from smooth navigation to enhanced visual appeal.
  • Actively contribute to Product Planning meetings and propose ideas/concepts for future planning.
  • Prepare market research, analysis, and data compilation. Other projects include market research of Sharp competitors or new products.
  • Other duties as assigned.

Qualifications

  • Bachelor of Science degree in Technical Communications or related field
  • Proven work experience in technical writing of manuals/instructions and software documentation
  • Manufacturing experience preferred.
  • Must be proficient in Microsoft Office and Adobe Acrobat

ABOUT US:  Sharp Manufacturing Company of America  

SMCA is the U.S. manufacturing facility for SHCA, the U.S. Consumer Products Group of Sharp Electronics Corporation, the U.S. sales subsidiary of Sharp Corporation, a worldwide developer and manufacturer of one-of-a-kind premium technology products, who was recently honored as one of Fortune’s Most Admired Companies for 2023. SHCA includes the manufacturing of premium home appliances in Memphis, TN, together with the sales & marketing, and servicing of home electronics based in Montvale, NJ. Leading products include Sharp Carousel®, Microwave Drawer™ Ovens, SuperSteam+™ ovens, and Plasmacluster® Ion air purifiers. 

 

Compensation for this position

The compensation range for this role is $31,510 - $65,650. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, and program-specific awards, which are subject to the rules governing these programs.

 

SMCA Employee perks 

  • Comprehensive, family-friendly healthcare plan (medical, dental, vision).
  • 401k retirement plan with a competitive match and plenty of financial support tools.
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. 
  • Financial protection for you and your family (life insurance and disability insurance)
  • Training and professional development.
  • Vacation and paid holidays.
  • Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer –minority/female/disability/veteran

 

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