Applications Technical Support Representative

The Applications Technical Support Representative is responsible for overall customer support in Papercut and Print Audit.  This individual provides and maintains excellent customer service and serves as the frontline service contact for our external and internal customers. They are expected to possess expert-level knowledge and skill. While overall functions and responsibleness fall under the Sales department, day-to-day supervision will be within Service.

The responsibilities and authorities stated below are subject to established policies.

• Provides customer support for Papercut.
• Supports Sales in relation to Papercut and Print Audit
• Assesses support for technical Print Audit deployments.
• Implements large Papercut Installs

• Minimum 5-7 years experience as a Service Technician in copier repair, or similar capacity working with electronics or electro-mechanical equipment.
• Must possess and maintain CompTIA A+ and NET+ certification.
• Must possess effective communication skills and mechanical aptitude.
• Must successfully complete Sharp equipment pretest and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Must possess a valid driver’s license.

PHYSICAL DEMANDS:

• Must be able to travel locally on a daily basis to various customer sites.
• Requires frequent kneeling and bending and considerable use of hands and tools.
• Frequently requires moving or lifting of up to 75 pounds.

ABOUT US: Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. 

Compensation for this position

The compensation range for this role is $42,100-$54,500. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks: 

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

 No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please.

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