Technical Training Specialist

The Technical Training Specialist is primarily responsible for developing and delivering comprehensive training programs on Sharp and Sharp-branded B2B Business Products devices, ensuring team members and partners are equipped with technical expertise to support the product line. This role also includes providing hotline support on Sharp product lines and contributing to quality assurance initiatives.

Training and Instructional Design (80%)

• Develop and deliver in-depth technical training programs on Sharp and Sharp-branded devices to internal teams, dealers, and partners.
• Create engaging and effective training materials, such as presentations, manuals, and hands-on exercises.
• Facilitate live training sessions, including in-person workshops, webinars, and virtual demonstrations.
• Mentor partners technical staff, enhancing their technical skills and product knowledge.
• Continuously evaluate and refine training programs based on feedback and performance outcomes.

Hotline Support (15%)

• Provide expert-level technical support on Sharp Business Products to external partners via hotline.
• Troubleshoot and resolve escalated technical issues related to Sharp-branded devices, software, and configurations.
• Serve as a resource for addressing complex technical inquiries, ensuring timely and accurate resolutions.

Quality Specialist Duties (5%)

• Collaborate with the Quality Assurance team to analyze product performance and identify areas for improvement.
• Participate in product testing initiatives, providing insights to enhance device functionality and reliability.
• Support the documentation and tracking of quality issues, offering recommendations for resolution and prevention.

• Bachelor’s degree is preferred.
• Certifications in technical training, quality assurance, or related fields are a plus.
• Extensive training in imaging, video, and data communication technologies.
• 5+ years of experience in technical training or instructional design.
• 5+ years of hotline or technical support experience, preferably in the electronics industry.
• 3+ years of Quality Assurance or related experience.
• Expert knowledge MFPs, ProAV equipment, and software.
• Strong instructional design and facilitation skills, with the ability to create engaging training materials.
• Proficient in troubleshooting and resolving technical issues related to networks, software, and hardware.
• Familiarity with dealer service organizations and customer usage patterns.
• Strong interpersonal and communication skills, with the ability to explain complex concepts clearly.
• Self-motivated and organized, capable of managing multiple priorities with minimal supervision.
• Willingness to travel nationally up to 30% of the time.

Compensation for this position

The compensation range for this role is $67,900 - $90,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks 

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

ABOUT US: Sharp Imaging and Information Company of America (SIICA)

Sharp Imaging and Information Company of America (SIICA) is a division of Sharp Electronics Corporation, the U.S. subsidiary of Japan's Sharp Corporation, a global technology company which has been named to Fortune magazine's World's Most Admired Company List. Sharp strives to help businesses achieve Simply Smarter work by helping companies manage workflow efficiently, create immersive and engaging environments, and increase productivity. SIICA offers a full suite of secure printer and copier solutions, professional and commercial visual displays and projectors, software management and productivity software and markets durable Dynabook laptops. As a total solutions provider, Sharp has a reputation for innovation, quality, reliability, and industry-leading customer support expertise.

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please.

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