Facility Management Senior Customer Site Representative

The function of the Facilities Management (FM) Customer Site Senior Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location.  The position may also serve as a role model for more junior FM site representatives

Running print and copy jobs for users

• Keeping track of resources used per job – ordering supplies needed to complete project via Office Services.
• Ordering supplies to replenish ones used from Office Supplies/notify supplies used
• Maintaining supplies for re-occurring projects
• Keeping proper inventory of all supplies necessary for equipment use
• Facilitating print-shop requests (i.e. binding, laminating)
• Packaging and delivery of completed jobs to customers

Checking equipment daily

• Checking and changing toners on all printers on the maintenance contract
• Ordering toners for faxes and changing as needed.
• Loading paper, checking toner, cleaning machines (if dirty)
• Filling out logs for all Sharp machines in service at location
• Reporting any service related issues to Service Department
• Ordering supplies of Sharp and HP printers
• Reporting network connectivity issues to IT Department

Customer Service

• Completing weekly report and submitting to Office Services supervisor for all completed projects
• Supporting client mailroom as needed
• Placing service calls when necessary
• Fielding problem calls from users
• Maintaining availability to assist users with any printing issues
• May provide initial baseline training to new customers and additional user training as required

• 2+ years previous experience in a Faclities Management role
• 2+ years experience working with MFPs and postage machines
• Excellent communication, interpersonal and organizational skills.
• 2+ years proven ability to work independently, remotely and with minimal supervision
• Strong problem solving skills
• Ability to prioritize projects and maintain flexibility to shift priorities as necessary
• Must possess basic mathematical skills especially arithmetic
• Ability to walk, stoop, bend, and lift 50 pounds
• Position may call for travel between multiple facilities within the scope of a branch’s territory

ABOUT US: Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. 

Compensation for this position

The compensation range for this role is $$38,000 - $58,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks 

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please.

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