Summer Intern- Solutions and Services, AI and Data Analytics

The Solutions & Services team at Sharp Electronics focuses on improving customer experience and operational efficiency across the post-purchase lifecycle. The team leverages data from Salesforce and SAP to understand support trends, product performance, and customer needs. As Sharp continues evolving toward a proactive, AI‑enabled service model, this internship plays a key role in accelerating innovation and supporting our service strategy.

Sharp Electronics is seeking a motivated and analytical Summer 2026 College Intern to help transform our service data into predictive, AI-driven insights. This role will work with Salesforce service case data and SAP product performance data to develop early-warning indicators, predictive dashboards, and insights that support our service and sales teams.

The ideal candidate has strong analytical skills, curiosity, technical aptitude, and the desire to make a measurable impact.

1. Data Collection & Integration

• Aggregate, clean, and organize post-purchase customer interaction data from Salesforce, including:
  • Support cases by create date
  • Support cases by model type
  • Average days to close
  • Top 10 cases by product
  • Top 10 cases by customer
  • Top 10 cases closed by account

• Extract and normalize SAP data related to:
  • Failure rates
  • Warranty claims
  • Repairs by serial number, product, and customer/partner

2. AI‑Enhanced Insights

• Utilize AI tools such as Salesforce Einstein, Power BI, and other existing platforms to generate predictive insights.
• Evaluate AI-driven recommendations for accuracy, relevance, and alignment with business needs.
• Support development of a more proactive service model by identifying opportunities for predictive alerts and automated insights.

3. Data Analysis & Preparation

• Conduct exploratory data analysis (EDA) to identify patterns, trends, and correlations between service cases and product failures.
• Develop integrated feature sets combining Salesforce and SAP datasets to support future predictive modeling efforts.
• Identify key indicators that signal emerging service risks.

4. Visualization & Reporting

• Build dashboards and visual analytics summarizing predictive insights for leadership and cross-functional teams.
• Highlight high-risk products, customers, or failure modes for proactive intervention.
• Translate complex analyses into clear, actionable summaries for business stakeholders.

5. Collaboration & Documentation

• Work closely with the Solutions & Services team, including the Service Manager, to ensure insights align with strategic objectives.
• Document methodologies, data assumptions, analytical processes, and findings to support scalability and future use.
• Participate in team discussions around service strategy and customer experience enhancements.

• Pursuing a Bachelor’s degree in Data Science, Business Analytics, Computer Science, Information Systems, Engineering, or a related field.
• Strong analytical and problem‑solving skills.
• Familiarity with data visualization tools (Power BI, Tableau, or similar).
• Comfort working with structured data and performing data cleaning.
• Ability to communicate insights clearly and concisely.
• Experience with Salesforce data structures or SAP environments preferred.
• Exposure to Python, R, or SQL preferred.
• Understanding of predictive modeling concepts preferred.
• Interest in customer experience, product reliability, or service operations preferred.

Summer Internship Details:

• Compensation: The hourly rate is $20/hr.
• Duration: The internship program spans approximately 10 weeks, running from June 1st to August 14th, 2026.
• Work Arrangement: This is a hybrid position, requiring interns to be in the office in four days a week (Monday to Thursday), with Fridays designated for remote work at the manager's discretion. 
• Transportation: Interns must have reliable transportation.
• Housing: We do not provide housing or a housing stipend for interns.
• Work Visa: Unfortunately, we do not offer work visa sponsorship for this role, including participation in Curricular Practical Training (CPT), Optional Practical Training (OPT), and F-1 Visa programs.

ABOUT US: Sharp Imaging and Information Company of America (SIICA)

Sharp Imaging and Information Company of America (SIICA) is a division of Sharp Electronics Corporation, the U.S. subsidiary of Japan's Sharp Corporation, a global technology company which has been named to Fortune magazine's World's Most Admired Company List. Sharp strives to help businesses achieve Simply Smarter work by helping companies manage workflow efficiently, create immersive and engaging environments, and increase productivity. SIICA offers a full suite of secure printer and copier solutions, professional and commercial visual displays and projectors, software management and productivity software and markets durable Dynabook laptops. As a total solutions provider, Sharp has a reputation for innovation, quality, reliability, and industry-leading customer support expertise. 

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